Return & Refund Policy

Return & Refund Policy

At 【请替换：店铺名称】, we want you to love your purchase. If you are not completely satisfied, we’re here to help with our return and refund process. Below are the details on eligibility, how to return items, and what you can expect regarding refunds.

Return Eligibility

We accept returns on most items within 14 days of delivery. To qualify for a return, items must:

  • Be in original, unused condition with all tags and packaging intact.
  • Not be marked as final sale on the product page.
  • Be returned within 14 days of receipt.

Please note: Personalized or custom-made products are not eligible for return unless they are defective, damaged, or incorrect.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Customer Service: Email us at 【请替换：客服邮箱】 with your order number and reason for the return.
  2. Return Authorization: We will review your request and provide you with a Return Authorization (RA) number along with instructions for returning your item.
  3. Ship Your Item: After receiving your RA number, securely package the item (preferably in original packaging) and ship it to us. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping method or purchasing shipping insurance to ensure safe return.

Return Shipping

Return shipping fees will be calculated and displayed at checkout for your original order. For returns, customers are responsible for shipping charges unless the item is defective, damaged, or incorrect.

Refund Processing

When we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to be completed depending on your bank or payment provider.

Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect, please:

  • Contact us within 7 days of delivery.
  • Provide a description and photos of the issue.

We will offer a full refund or exchange at no additional cost.

Exchanges

If you need a different size or color, you may exchange the item as long as it meets the return eligibility requirements and is returned within 14 days. Follow the same return process outlined above, and once we receive your approved return, we will send out your exchange.

Non-Refundable Items

For health and safety reasons, certain items cannot be returned or refunded, including:

  • Personalized or custom-made products (except if defective or damaged)
  • Gift cards
  • Intimate apparel and swimwear, unless unworn with tags still attached

Final Sale Items

Items clearly marked as final sale on the product page are not eligible for return, exchange, or refund.

Order Cancellation

Orders can be canceled within 12 hours of purchase. After this window, the order will be processed and cannot be canceled.

Shipping Times

Order processing takes 1-3 business days. Shipping typically takes 7-12 business days.

If you have any questions about your purchase, returns, or refunds, please contact us at 【请替换：客服邮箱】.